Now Enrolling!

Join us on Wednesdays or Thursdays

Beginning July 24th or 25th, 2024

Stop Managing and Start Leading!

Learn how to keep your staff engaged, energized and committed to stay.

Turnover is costly – up to 2X the annual salary. But turnover costs more than money. It’s linked to:

  • Burnout among remaining staff

  • Ineffective Teams

  • Low morale

  • Diminished quality, safety and service

People leave their bosses, not their jobs.

The number one reason is poor leadership skills.

Our research captured the most crucial leadership skills needed to increase engagement, build trust, and create loyal, high-performing teams.

We combined the best, most accessible learning techniques including:

Remote learning

Group coaching

Virtual, instructor-led training

Private, individual coaching


Learn how the Be The Leader program can

help improve your leadership skills

8 carefully constructed modules include:

  • Hiring for fit. We’ll teach you how to ask the right questions to zero in on the most important qualities. You’ll get a tool for developing behavior-based interview questions.

  • The power of visibility and presence. You’ll discover practical techniques for meaningful rounding including methods for better observation.

  • Spotting levels of engagement. You’ll examine how to spot an employee’s engagement level through specific behaviors and impact they have on others.

  • Fostering a sense of purpose. Examine how your work is connected to your own values and those of the organization. Explore how to help team members connect to purpose as well.

  • Mastering the stay interview. You’ll explore tools and techniques for talking with team members to build engagement and loyalty.

  • Managing expectations. We’ll demonstrate ways for you to be clear about your expectations and how to communicate them.

  • Coaching for engagement and improved performance. Effective coaching requires that it be individualized. This segment builds off the previous one and zeros in on the best way to coach everyone on your team.

  • How to get more of what you want. Discover methods for giving meaningful recognition and fostering a culture of excellence. This capstone segment taps into all of the previous lessons.


for the July 2024 Class


for the Wednesdays or Thursdays July 24th and 25th, 2024 Class.


What Our Clients Are Saying About Us

Lisa Jensen, RN, BSN

Community Health & Wellness Manager at Fort Healthcare

"Highly recommended for any current or aspiring leader"

“The leadership class, "Be the Leader Nobody Wants to Leave," came to me in the most challenging time in my career. When the CNO suggested the course I thought, "HOW am I going to fit a class into my day during a pandemic!” Oddly enough, it was the EXACT thing I needed to handle some very challenging situations as a leader. I was in the midst of redeploying staff, changing decisions daily on processes, as well as the challenges of hiring during a pandemic - all while trying to be that leader nobody wants to leave. The tools taught in the course, along with the coaching sessions provided, helped me in many ways. I would highly recommend this course to any current and aspiring leader."

Lesley Chapin, Psy.D.

Licensed Clinical Psychologist VP Pauquette Center, Portage, WI

"I would definitely consider sending more members of my leadership team to this training."

“I have had some basic training in leadership but wanted something more in-depth. Despite being virtual, this course is really hands-on. The learning structure fits well with behaviorally-based learning in which the instructors teach by discussing the skill, modeling the skill, giving an opportunity to practice, and providing behaviorally-specific feedback during the coaching sessions. The lessons provide some very practical, but important tools to enhance my skills, engage my team, and to develop and retain my high-performers. I would definitely consider sending more members of my leadership team to this training.”

Heather Freudenberger, MSN, RN

CEN Emergency Services Manager

"Great results"

“Prior to this class I had a different idea of what rounding was. Now, I round with a purpose and have been practicing my stay interviews with great results.”

Jessica Bush

Director of Patient Experience

"I am convinced that this formula is essential for creating a positive patient experience, and successful business."

“This class is not just for the nurse manager but anyone in leadership looking to create a successful team. I have not found this level of practical wisdom in any textbook or college class. I am convinced that this formula is essential for creating a positive patient experience, successful business, and a culture that employees can thrive in.



President/CEO & Founder, Baird Group

Kristin Baird, RN, BSN, MHA

Kristin Baird has over 30 years in nursing leadership, coaching and training. The author of five books and hundreds of articles, Baird has been a thought leader in improving healthcare culture and patient experience for more than two decades. She has helped hundreds of people to improve their leadership skills resulting in reduced turnover improved engagement, and heightened satisfaction. As a nurse and consultant, she’s been there, and done that. Baird received her BSN from the University of Wisconsin, Madison and a Masters in Health Administration from Cardinal Stritch University.


Senior Consultant, Baird Group

Angela Fieler, MPA, CMQ/OE

Angela Fieler is a skilled consultant focused on strategic planning, leadership development, operational excellence, customer service, training and facilitation. Her consulting practices are founded on thirty years of experience in the healthcare arena, including operations, quality improvement, customer service, data analysis, human resources, public relations, and direct patient care. Angela has extensive experience consulting with clients on how to improve their relationships with patients, employees, and physicians. Angela earned her undergraduate degree in Business Administration from St Leo College and her MPA from George Mason University. She received over 120 hours of training in quality improvement theory and practice from the U.S. Navy and is a Certified Manager of Quality and Organizational Excellence with the American Society for Quality.

Invest in yourself and become the Leader Nobody Wants to Leave

$1495 | Class size is limited.

The next class begins Wednesday, July 24, 2024

and Thursday, July 25, 2024

Adding multiple participants? Click here
to contact Hillary Baird to see if you qualify for a discount.

Call Toll Free: (866) 686-7672 |


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